Shipping policy

Last Updated: September 13, 2026

At Petzic, we want your order to arrive smoothly and within the expected delivery time. We currently ship orders within the United States.

Order Cutoff Time

Our order cutoff time is 5:00 PM Pacific Time (PT), Monday through Friday.

Orders placed by 5:00 PM PT on a business day will be processed according to our regular processing schedule. Orders placed after 5:00 PM PT, on weekends, or on U.S. public holidays will be processed on the next business day.

Handling / Processing Time

Orders are usually processed within 1–2 business days, Monday through Friday, excluding weekends and U.S. public holidays.

During this time, your order is prepared and made ready for shipment.

Delivery Time

Standard delivery generally takes 3–5 business days after your order has been processed.

Delivery times may vary slightly depending on the destination, carrier, weather, and other circumstances that may affect transit.

Estimated Total Delivery Time

The estimated total delivery time is 4–7 business days, including processing and delivery.

Shipping Cost

A $5.99 shipping fee applies to orders under $100.

Orders totaling $100 or more qualify for free shipping.

The final shipping cost will be shown at checkout before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email at the email address provided during checkout.

When tracking information is available, it will be included in the shipping confirmation.

Please allow some time for tracking details to update after shipment.

Lost or Delayed Packages

If your order has not arrived within the expected delivery period, please contact us at support@petzic.com with your order number.

We will review the available shipping information and assist you with the next steps.

Damaged Items

Please check your order when it arrives.

If your item arrives damaged, contact us at support@petzic.com as soon as possible. Please include your order number and clear photos of the product and packaging so we can review the issue.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing the order.

We will do our best to help before the order has been processed. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Please review your shipping address and order details carefully before completing your purchase.

Our Commitment

At Petzic, we believe in keeping shipping information simple and clear. We work to keep you informed from the time your order is placed until it reaches you.

For questions about shipping or your order, please contact us:

Petzic
2312 Alameda Ave
Alameda, CA 94501
United States

Email: support@petzic.com
Phone: +1 510-671-2903

Petzic — Cozy Beds. Happy Pets.