Frequently Asked Questions

Frequently Asked Questions

1. What products does Petzic sell?

Petzic specializes in premium pet accessories including grooming products, toys, feeding accessories, travel accessories, and everyday pet essentials.

2. How long does shipping take?

Standard shipping usually takes 7–15 business days after processing.

3. How long does order processing take?

Orders are typically processed within 1–3 business days.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all orders across the United States with no minimum purchase requirement.

5. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email.

6. What payment methods do you accept?

We accept major credit/debit cards including Visa, Visa Electron, MasterCard, Maestro, American Express, Discover, Diners Club, and JCB.

7. Can I return my order?

Yes. Eligible items can be returned within 30 days of delivery according to our Return & Refund Policy.

8. What if I receive a damaged or incorrect item?

Please contact our support team immediately with your order details and photos of the item so we can replace it for you.

9. Is there a restocking fee for returns?

No, we do not charge any restocking fees for returns.

10. How can I contact customer support?

You can reach us anytime at:

• Email: support@petzic.com

• Phone: +1 626 657-4511

• Address: 1421 S Baker Ave, Ontario, CA 91761, USA