Refund policy

Return & Refund Policy for Petzic

Effective Date: May 17, 2026

At Petzic, customer satisfaction is our top priority. We are committed to providing quality pet accessories and excellent customer service. If you are not fully satisfied with your purchase, we are here to help.

Eligibility for Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in the original packaging.

  • Proof of purchase or order confirmation is required.

Restocking Fee

  • No Restocking Fee: We do not charge any restocking fee for returned items.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items caused by customer misuse.

  • Personalized or custom-made products.

  • Items marked as final sale.

  • Gift cards.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing time may take 5–10 business days depending on your payment provider.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank, as processing times may vary.

    If you still have not received your refund, please contact us at support@petzic.com.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Contact Us

For return and refund assistance, please contact:

Address: Petzic, 1421 S Baker Ave, Ontario, CA 91761, USA

Phone: +1 626 657-4511

Email: support@petzic.com