Refund policy

Last Updated: September 13, 2026

At Petzic, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 calendar days of delivery, subject to the terms below.

Return Window

Return requests must be submitted within 30 calendar days from the date your order is delivered.

Requests received after 30 days may not be eligible for a return.

How to Request a Return

To request a return, please email support@petzic.com within 30 days of delivery.

Please include:

Your order number
The name used for the order
The reason for the return
Photos of the item, if requested

After reviewing your request, we will send you the return instructions and return mailing address by email.

Please do not mail the product back before receiving return instructions from Petzic.

Return by Mail

All approved returns must be sent back by mail to the return address provided by Petzic.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a mailing service with tracking so you can confirm that the returned package has been delivered.

Product Condition

To qualify for a return, the product must be:

Unused
Clean and in its original condition
Free from pet hair, stains, odors, or other signs of use
Unwashed and unaltered
Returned with the original packaging when reasonably available

Items that show signs of use, washing, damage, or alteration may not qualify for a refund or exchange.

Return Shipping Fees

Customers are responsible for return shipping fees for approved returns unless the item was received damaged, defective, or incorrect.

Original shipping charges are generally non-refundable unless the return is due to an error on our part.

Restocking Fee

Petzic does not charge a restocking fee for approved returns.

Refunds

Once your returned item has been received and inspected, we will send you an email confirming the result of your return request.

Approved refunds will be issued to the original payment method within 7 business days.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

Petzic accepts exchanges for items that arrive damaged, defective, or incorrect.

Exchange requests must be submitted within 30 calendar days of delivery by emailing support@petzic.com.

Please include your order number and clear photos of the item and packaging.

Approved exchanges are for the same product, subject to availability.

After reviewing your request, we will provide the return instructions and return mailing address by email.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact support@petzic.com within 30 days of delivery.

Please include your order number and clear photos of the product and packaging so we can review the issue and assist you.

Order Cancellation

You may request to cancel your order within 24 hours of placing the order by emailing support@petzic.com.

Please include your order number in your cancellation request.

We will do our best to process cancellation requests received within the 24-hour period. Once an order has been processed, packed, or shipped, cancellation may no longer be available.

If your order can no longer be cancelled, you may wait for delivery and request a return according to this policy.